How to Update the Firmware on the Nexx Gate WiFi Receiver
Overview
In this
article you will learn how to update the firmware on your Nexx Gate WiFi
Receiver. The Nexx app will generally prompt you if there is a firmware
update available for you device. The firmware can only be updated by
the Nexx account the device was originally set up with. You may also
toggle auto updates so the app updates the firmware on its own when an
update is available.
This
process can take several minutes to complete, the app will prompt you
once the update is complete. Ensure the Nexx Gate and the gate opener do
not lose power during this time.
Applies to Part Number(s)
- 030223
Procedure
Open Device Settings
Open Device Info
If
you don't see this option in your app, your account isn't the main
user. Only the account that originally set the Nexx Gate up can update
firmware.
Update the firmware
Select
either option to update the firmware. You must remain near the Nexx
Gate and have Bluetooth turned on if "Local Update" is selected. This
can take several minutes.
Update Complete
Sometimes
the update can fail as shown in the image below. If this happens, close
the error message and try the firmware update again.
If the firmware update completes successfully, you will receive a message stating so.
Testing the App
Sometimes
updating the Nexx Gate's firmware can result in the app no longer
operating the gate. Running the gate open and back closed should restore
operation.
- Attempt to operate the gate from the Nexx app.
- If the gate operates, no further action is required.
- If the Nexx Gate beeps 3 times but the gate does not operate, proceed to the next steps.
- Run the gate open using a remote or the open/close button on the main control board.
- Refresh the Nexx app, it should show the gate is open.
- Run the gate closed using a remote or the open/close button on the main control board.
- Refresh the Nexx app again, it should now show the gate is closed.
- Attempt to operate the gate from the Nexx app.
- If the app still does not operate the gate, please call (972) 221-7000 for technical support.
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