Where do I register my Sentry 300 Warranty?
Retain your sales receipt for proof of purchase and date purchased.
What is the coverage of my Sentry 300 gate opener?
If
your Sentry Gate Opener, also referred to as the “Product”, does not
work properly due to a defect in materials or workmanship, USAutomatic
will, for the length of 3 years, which begins on the date of the
original purchase, at its option either:
- Repair your Product with new or refurbished parts.
- Replace it with a new or refurbished Product.
The repair or replacement of the Product will be made free of charge
including parts, shop labor, and return to customer shipping and
handling. In all cases, the decision to repair or replace will be made
by USAutomatic. Included shop labor does not apply to removal or
installation of the Product on purchaser’s home or premises. Product
must be shipped, at purchaser’s expense, to USAutomatic during the
applicable Warranty period. The Warranty excludes both parts and labor
for batteries, and cosmetic parts such as product housing and paint
finishes. The Warranty only applies to Products purchased in the United
States and is extended only to the original purchaser of a new product
that was not sold “as is”.
What are the Sentry 300 warranty limits and exclusions?
This
Limited Warranty ONLY COVERS failure due to defects in materials or
workmanship, and DOES NOT COVER normal wear and tear or cosmetic damage,
The Warranty ALSO DOES NOT COVER damages which occurred in shipment ,
or failures which are caused by products not supplied by USAutomatic, or
failures which result from accidents, misuse, abuse, neglect,
mishandling, misapplication, or alterations, faulty installation,
connection to an improper power source, set-up adjustments,
misadjustment of controls, improper maintenance, power line surges,
damage from acts of God such as lightning, wind, fire, flood or insects,
introduction of sand, humidity or liquids, commercial or rental use or
service by anyone other than an Authorized Sentry Repair Center. THERE
ARE NO EXPRESS WARRANTIES EXCEPT AS STATED UNDER “WARRANTY COVERAGE”.
USAUTOMATIC IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES
RESULTING FROM THE USE OF THE PRODUCT, OR ARISING OUT OF ANY BREACH OF
THIS LIMITED WARRANTY. (As examples, this excludes damages for lost
time, lost calls or messages, cost of having someone remove or
re-install Product or Product part, travel to and from an Authorized
Sentry Repair Center, etc. The examples listed are not an exhaustive or
exclusive list, but are illustration only). ALL EXPRESS AND IMPLIED
WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE PERIOD OF THE
WARRANTY. Some States do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitation or
exclusion may not apply to you. Some States do not allow limitations on
how long an implied warranty lasts, so the above limitation may not
apply to you. This warranty gives you specific legal rights, and you may
also have other rights which vary from State to State.
PARTS AND SERVICES WHICH ARE NOT EXPRESSLY COVERED BY THIS WARRANTY ARE
YOUR RESPONSIBILITY.
How do I get help with my Sentry 300 warranty?
For assistance in the continental U.S.A. in obtaining the benefit of the Warranty please carefully follow these steps:
- Carefully complete all troubleshooting procedures in the Sentry 300 Troubleshooting Guide.
- If you are still unable to solve the problem, contact US Automatic
customer service 1-866-711-0001. Please have the model and serial number
of the Product available to give to the customer service
representative. The customer service representative will provide further
assistance or authorize repair or replacement, as appropriate.
- If repair or replacement is appropriate, you will be given a return
authorization number (RMA#). This RMA# must be visible on all documents
and packages returned to US Automatic.
- Carefully
pack the defective Product or Product part in a sturdy shipping carton,
include (1) a letter detailing the problem, (2) a daytime phone number
where you can be reached, (3) your name and address for any return, (4)
your sales receipt/proof of purchase, and (5) the RMA# on all
correspondence and the shipping carton.
- Prepay
the freight and insure the defective Product or Product parts against
shipping damage. Note that defective Products or Products parts shipped
freight collect will not be accepted.
- Ship your package to:
US Automatic,LLC
170 Valley Ridge Blvd
Lewisville,
Texas 75057
IF REPAIR OR REPLACEMENT IS NEEDED DURING THE WARRANTY PERIOD, THE PURCHASER WILL BE
REQUIRED TO FURNISH A SALES RECEIPT/PROOF OF PURCHASE INDICATING DATE OF PURCHASE,
AMOUNT PAID AND PLACE OF PURCHASE. THE PURCHASER WILL BE CHARGED FOR THE REPAIR OF
ANY PRODUCT OR PRODUCT PART RECEIVED WITHOUT SUCH PROOF OF PURCHASE OR FOR REPAIRS
REQUESTED OUTSIDE OF THE APPLICABLE WARRANTY PERIOD.
When should I register my Sentry 300 warranty?
PRODUCT MUST BE REGISTERED WITHIN 30 DAYS OF PURCHASE TO BE COVERED.